Return & Refund Policy

At UREVA Soaps, we want you to feel confident about your purchase. If there is an issue with your order, please contact us within 7 days of delivery at helpurevasops@gmail.com.

Return Eligibility

To qualify for a change-of-mind return, products must be unused, unopened, and in their original packaging, with any seals intact. A valid order number or proof of purchase is required.

For hygiene reasons, opened or used soaps cannot be returned simply because you have changed your mind. This does not affect requests concerning damaged, defective, or incorrect products.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery with your order number, a description of the issue, and clear photographs where possible.

After reviewing your request, we will arrange an appropriate replacement or refund. UREVA Soaps will cover reasonable return shipping costs where the issue resulted from our error or a damaged or defective product.

How to Request a Return

Email helpurevasops@gmail.com with your order number and reason for the return. Once your request is approved, we will provide return instructions and the return address.

Please do not send products back before receiving these instructions.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original delivery charges are non-refundable for these returns, except where required by applicable law.

Refunds

We will notify you after reviewing your return and confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. For Cash on Delivery orders, we will agree on a suitable refund method with you. The time taken for funds to appear may depend on your bank or payment provider.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We can cancel orders that have not yet been dispatched. Once dispatched, orders will be handled under this return policy.

Nothing in this policy limits any rights available to you under applicable consumer protection law.

Contact: helpurevasops@gmail.com